Outsource debt collection?

Are you not getting an outstanding debt paid? Have you done everything you can to get your customer to pay? Then get in touch with us!

Below you will find more information about what we can do for you.

Your customer is not paying – now what? Outsource debt collection?

Outstanding invoices: a major annoyance for any business. It costs your company a lot of money when you have a lot of outstanding invoices. But when your customer doesn’t pay or respond to reminders, what do you do? To get your money back you hire a collection agency: you outsource your debt collection. After all, you’d rather not go to court and incur all sorts of legal collection costs that come with it, but just get quick results. In other words: a payment. But that’s not all: at the same time, you want to keep the relationship with your customer as good as possible. We understand that. That’s why we adapt our collection approach to your customer. For each non-paying customer, we predict for you how the process will go. We do this based on our vast experience and available data in our database.

Collection Costs Act (WIK).

The compensation for collection costs is calculated as a percentage of the amount due, with the percentage decreasing in stages as the claim increases. Collection fees are due after the expiration of 14 days after the reminder or demand letter.
So, you must first send a reminder or demand letter with a 14-day payment deadline, free of charge, including a warning for the correct amount of statutory collection costs.

Learn more about the WIK here or download our WIK sample letters.

Why outsource debt collection?

By getting your customer to pay as quickly as possible, you avoid legal proceedings and/or a hearing, and thus high collection costs for yourself and your customer. The key to this is that we seek frequent personal contact with your customer: by letter, telephone, email, SMS, and voice messages to make concrete payment arrangements. We take into account the days and times when we are most likely to reach your customer. All this is based on our extensive experience and leads to quick results.

During these personal contact moments, we also use a personal approach: for example, we take into account your customer’s different personality styles, as everyone reacts differently to a certain approach. We also use the motivational interviewing technique, where we motivate your customer to still pay the outstanding amount.