Gentle calls: why does this work better than a letter?

You have a customer who is behind on a payment and you would like them to pay quickly. Calling is most effective in this case: or making gentle calls. Perhaps you don’t have the capacity to make calls yourself, or your accounts receivable managers lack the necessary expertise in this area. We are happy to take this off your hands by calling on behalf of your company: our people specialize in gentle calling, where your customer is called and asked in a friendly and professional manner to pay the outstanding invoice.

Experience tells us that payment is made faster after a phone call than after sending a letter. Of course, this is not illogical: calling is much more personal than a letter. Although it is more personal, your customer relationship may be jeopardized by a firm phone call. For example, when the phone conversation goes in the wrong direction—accusations are made, emotions come into play and so on. It is a serious challenge to steer a confrontational telephone conversation in the right direction so that the desired goal is achieved: settling the outstanding payment. Does the conversation not go as hoped? Then this can cause serious damage to the customer relationship, which is obviously not desired.

Until now, your employees have probably been responsible for making gentle calls. But did you know that you can also outsource gentle calling to a company that specializes in it? That way you can be sure that various professional techniques will be used to make the call as friendly and targeted as possible. At the same time, your non-paying customer will be approached in a very personal way that suits him or her best. This is done through DISC personality styles. This all contributes to the desired result: ensuring that your customer pays that outstanding invoice.